Differences

This shows you the differences between two versions of the page.

--- licensing:software-activation [2017/02/20 16:12] – [Resetting the Activation] tw
+++ licensing:software-activation [2024/02/22 10:03] (current) – tw
@@ Line 1: / Line 1: @@
+**Updated information: [[https://community.mairlist.com/t/account-registration-and-license-management/17537]]**
 ====== Software Activation ======
 Software activation is a method to enforce the "one license per PC" policy in mAirList. This is the default method for all mAirList licenses. Optionally, you can obtain [[licensing:sg-lock|SG-Lock]] or [[licensing:ftdi|FTDI]] dongles and use them as a hardware lock instead of software activation.
-Your licenses are managed in the [[https://www.mairlist.com/customer/en/|Customer Area]] on the mairlist.com website.
 All mAirList software comes with a built-in License Manager that is used to download, activate and manage locally installed licenses. The License Manager can be found in the Windows Start Menu. It will also pop up automatically when you try to run mAirList without any valid license installed.
+===== Customer Area and Voucher Codes =====
+Your licenses are managed in the [[https://account.mairlist.com/en/|Customer Area]] on the mairlist.com website.
+When you purchase a license through our online shop, you will receive a **voucher** first (found in the confirmation e-mail that the shop sends you). In order to create the license in your account, register and log into the customer area, go to the "Redeem Voucher" page, and enter/paste the code found in the e-mail.
 ===== How it Works =====
@@ Line 50: / Line 59: @@
 ===== Resetting the Activation ====
+After making significant changes to your computer hardware, or if you wish to transfer the license to another computer, you must reset the activation before you can activate the license on the new PC. This is done in the [[http://www.mairlist.com/customer/en/|customer area]] on the mairlist.com website.
+  - Log into the customer area.
+  - Go to //My Licenses//.
+  - Open the details of the license that you wish to reset.
+  - In the //Activation// section, follow the link to the license reset.
+  - Complete the license reset form and confirm.
+The previous Hardware ID is now erased from the license, and it is open for activation again (see above). **At this point, the license MUST be removed from the old computer (if still accessible)!**
+When you try to reset the same license two times in a row within only a couple of days. your request must be reviewed by a member of the support team before the activation is reset. In this case, you will receive a temporary **emergency activation** first, valid for 7 days. We will send you an e-mail as as soon as we have review your request.
 ===== Troubleshooting =====
+In very rare cases, the Hardware ID can change unexpectedly, even though you are not aware of any changed hardware.
+If this happens only once, it is usually sufficient to just reset the activation (see above) and continue with the new Hardware ID.
+If it happens regularly, or the Hardware ID toggles between two values, please contact the customer support, and we will investigate the issue.
+The support staff will ask you two provide the current cleartext hardware report (''hwid.txt'') and any possible report from the activation log. This can be obtained as follows:
+  * **Hardware report:**
+    * Open License Manager
+    * Go to the //Hardware// tab
+    * Click //Actions//
+    * Select //Save hardware report//
+    * ''hwid.txt'' file will be saved
+  * **Activation log:**
+    * Open License Manager
+    * Go to the //Hardware// tab
+    * Click //Actions//
+    * Select //View activation history//
+    * The ''ActivationLog'' folder will open in Windows Explorer.
+    * Check if the folder contains any files.
+Please send the support staff both the current ''hwid.txt'' file as well as any file found in the ''ActivationLog'' folder.