licensing:software-activation
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licensing:software-activation [2017/02/20 16:20] – [Resetting the Activation] tw | licensing:software-activation [2021/03/07 17:35] – [Customer Area and Voucher Codes] tw | ||
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Software activation is a method to enforce the "one license per PC" policy in mAirList. This is the default method for all mAirList licenses. Optionally, you can obtain [[licensing: | Software activation is a method to enforce the "one license per PC" policy in mAirList. This is the default method for all mAirList licenses. Optionally, you can obtain [[licensing: | ||
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- | Your licenses are managed in the [[https:// | ||
All mAirList software comes with a built-in License Manager that is used to download, activate and manage locally installed licenses. The License Manager can be found in the Windows Start Menu. It will also pop up automatically when you try to run mAirList without any valid license installed. | All mAirList software comes with a built-in License Manager that is used to download, activate and manage locally installed licenses. The License Manager can be found in the Windows Start Menu. It will also pop up automatically when you try to run mAirList without any valid license installed. | ||
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+ | ===== Customer Area and Voucher Codes ===== | ||
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+ | Your licenses are managed in the [[https:// | ||
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+ | When you purchase a license through our online shop, you will receive a **voucher** first (found in the confirmation e-mail that the shop sends you). In order to create the license in your account, register and log into the customer area, go to the " | ||
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===== How it Works ===== | ===== How it Works ===== | ||
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===== Resetting the Activation ==== | ===== Resetting the Activation ==== | ||
- | If you wish to transfer the license to another computer, you must reset the activation before you can activate the license on the new PC. This is done in the [[http:// | + | After making significant changes to your computer hardware, or if you wish to transfer the license to another computer, you must reset the activation before you can activate the license on the new PC. This is done in the [[http:// |
- Log into the customer area. | - Log into the customer area. | ||
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When you try to reset the same license two times in a row within only a couple of days. your request must be reviewed by a member of the support team before the activation is reset. In this case, you will receive a temporary **emergency activation** first, valid for 7 days. We will send you an e-mail as as soon as we have review your request. | When you try to reset the same license two times in a row within only a couple of days. your request must be reviewed by a member of the support team before the activation is reset. In this case, you will receive a temporary **emergency activation** first, valid for 7 days. We will send you an e-mail as as soon as we have review your request. | ||
===== Troubleshooting ===== | ===== Troubleshooting ===== | ||
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+ | In very rare cases, the Hardware ID can change unexpectedly, | ||
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+ | If this happens only once, it is usually sufficient to just reset the activation (see above) and continue with the new Hardware ID. | ||
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+ | If it happens regularly, or the Hardware ID toggles between two values, please contact the customer support, and we will investigate the issue. | ||
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+ | The support staff will ask you two provide the current cleartext hardware report ('' | ||
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+ | * **Hardware report:** | ||
+ | * Open License Manager | ||
+ | * Go to the // | ||
+ | * Click //Actions// | ||
+ | * Select //Save hardware report// | ||
+ | * '' | ||
+ | * **Activation log:** | ||
+ | * Open License Manager | ||
+ | * Go to the // | ||
+ | * Click //Actions// | ||
+ | * Select //View activation history// | ||
+ | * The '' | ||
+ | * Check if the folder contains any files. | ||
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+ | Please send the support staff both the current '' | ||
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licensing/software-activation.txt · Last modified: 2024/02/22 10:03 by tw