Differences

This shows you the differences between two versions of the page.

--- licensing:ftdi [2017/02/20 08:45] – [Enable FTDI Activation] tw
+++ licensing:ftdi [2018/03/14 19:35] – [Step 1: Contact customer support] tw
@@ Line 8: / Line 8: @@
 Devices which have been tested successfully include:
-  * [[http://www.ftdichip.com/Support/Documents/DataSheets/Modules/DS_USBKey.pdf|FTDI USB-Key]], available from e.g. [[http://www.rs-online.com/|RS Components]], part number 555-147.
+  * [[http://www.ftdichip.com/Support/Documents/DataSheets/Modules/DS_USBKey.pdf|FTDI USB-Key]], available from e.g. [[http://www.rs-online.com/|RS Components]], part number 555-147; also sold directly by the [[https://shop.clickandbuild.com/cnb/shop/ftdichip?productID=98&op=catalogue-product_info-null&prodCategoryID=309|FTDI On-Line Store]]
-  * [[http://www.logilink.com/USB_20_to_Serial_Adapter_AU0034.htm|Logilink AU0034]]
+  * [[http://www.logilink.com/USB_20_to_Serial_Adapter_AU0034.htm|LogiLink AU0034]]
 Other FTDI devices should work as well. Note that the device **must** have either the FT232R(L/Q) or FT485R(L/Q) chipset. Other chipsets, or devices from other manufacturers like Prolific, will **NOT** work!
-mairlist GmbH does not sell any FTDI dongles. Please order one from a distributor of your choice.
 The D2xx drivers must be installed in order to access the FTDI dongle. Recent Windows versions will install them automatically when you plug in the dongle for the first time; you can also download them from the [[http://www.ftdichip.com/FTDrivers.htm|FTDI website]] and install them manually.
+**The device must not be in use by any other application.**
 ===== Enable FTDI Activation =====
 ==== Step 1: Contact customer support ====
-Before completing the steps below, you should contact customer support at info@mairlist.com so we can check if your license will work with FTDI activation.
+Before completing the steps below, you should contact customer support at support@mairlist.com so we can check if your license will work with FTDI activation.
-<WRAP alert round>
+<WRAP info round>
-**IMPORTANT NOTICE:**
+**IMPORTANT NOTE:**
 Once you have switched your license to dongle activation, the dongle "is" the license, or the key to the license. There is no way to recover the license if the dongle is lost or stolen.
@@ Line 62: / Line 62: @@
 Once you have received the confirmation e-mail, open License Manager again, and re-download the license using your customer area login credentials.
 ===== Disable FTDI Activation =====
+Generally it is advised to stick with FTDI activation once you have set it up for your license.
+If, for any reason, you must switch back to software activation or another FTDI, please follow the steps below. Please only do so if it is absolutely necessary!
+First, use the License Manager to re-initialize the FTDI device with a new license code, as described in the "Enable FTDI Activation" section above.
+You will see a warning message, telling you that you are going to overwrite the existing license code:
 {{ :licensing:pasted:20170220-091056.png?400 }}
+Then send the **new** license code to info@mairlist.com. It acts as some kind of proof that the previous dongle activation was made unusable. We will remove the previous FTDI activation from your license then, and make it available for another activation again.